Refund-Policy

 

Refund Policy

Refund Policy for Digital Cloud Crest

At Digital Cloud Crest, customer satisfaction is important to us. This Refund Policy explains how refund requests are reviewed and processed.

By purchasing our services, you agree to this Refund Policy.

1. Nature of Services

Many of our services are customized to meet individual client requirements. Because each project involves time, expertise, and resources, refunds are evaluated based on work completed.

2. Project Cancellation

Before Work Begins

If a project is canceled before work starts, you may be eligible for a full refund.

After Work Begins

If work has already commenced, any refund will be determined based on:

  • Work completed

  • Time invested

  • Resources used

  • Overall project progress

3. Revisions

If you are not satisfied with the delivered work:

  • Notify us within 7 days of delivery.

  • We will make reasonable revisions within the agreed project scope.

  • Additional revisions outside the original scope may incur additional charges.

Refunds are considered only when a reasonable resolution cannot be achieved.

4. Project Completion

A project is considered complete when:

  • Final deliverables have been provided according to the agreed requirements, or

  • The customer has approved the completed work.

Completed or approved projects are generally not eligible for refunds.

5. Non-Refundable Situations

Refunds are generally not available when:

  • Work has been completed and delivered.

  • The customer changes their mind after work begins.

  • Final deliverables have been approved.

  • Delays are caused by the customer.

  • Services have been delivered according to the agreed requirements.

6. Third-Party Costs

Expenses related to third-party software, licenses, hosting, subscriptions, or external services are non-refundable.

7. Requesting a Refund

To request a refund, please contact us through the Contact Us page on https://digitalcloudcrest.com/ and include:

  • Project details

  • Reason for the request

  • Supporting information, if applicable

Refund requests are typically reviewed within 7 business days.

Approved refunds are generally processed within 14 business days using the original payment method.

8. Changes to This Policy

Digital Cloud Crest reserves the right to update this Refund Policy at any time. Changes become effective when published on our website.